1. At EuBrothers, we believe that purchasing credentials should be as straightforward as the travel they grant. We understand that buying documentation online can feel like a gamble. That’s why we structure our commitment around your peace of mind
2. Our EuBrothers Guarantee: We stand behind the validity, appearance, and functional status of the documents we issue. If, within a reasonable timeframe of your return, you find the document materially defective (e.g., printing errors, stated details are incorrect), we will initiate a remedy immediately.
3. Understanding the Process:

    .1. The Initial Assessment: Upon receipt, thoroughly inspect your documents against the specifics requested in your order.

    .2. The Discrepancy Report: If an issue is found, do not wait. Contact our support team with clear evidence of the failure.

  .3. Remedy Options:We offer you the choice:

    .4. Correction: If the error is minor (e.g., a typo), we correct it instantly through our network.

    .5. Replacement: If the error is substantial, we fast-track a replacement at our cost.

    .6. Partial/Full Refund: If the document is unusable despite correction, we process a 80% refund for the cost of the flawed item.